Invites

Invite new merchants to join JoPay through your partner.

Overview

The invite system lets existing merchants invite new merchants to join JoPay under the same partner. This is useful for referrals, onboarding colleagues, or expanding a merchant network.

Not all merchants can create invites. The ability to invite is controlled by your partner's configuration.

When you can invite

You can create invites only if your partner has enabled merchant-to-merchant invitations. If the invite option is not visible in your dashboard, it means your partner has not enabled this feature for your account.

If you need to invite a new merchant but do not see the invite option, contact your partner directly. Partners can always create invites from the admin portal regardless of merchant invite settings.

Creating an invite

Open the invite form

From the dashboard or navigation menu, tap Invite. The invite creation form opens.

Choose an expiry window

Select how long the invite link should remain valid:

15 minutes — For immediate use when the new merchant is present.
1 hour — For same-day onboarding.
24 hours — For sending via email or message when timing is flexible.

Generate the invite link

Tap Create Invite. JoPay generates a unique, single-use invite link with a countdown showing when it expires.

Share the link

Copy the invite link and share it with the new merchant. They open the link in a browser to begin onboarding.

Invite behavior

Single-use — Each invite link can only be used once. After the new merchant completes onboarding, the link is consumed.
Time-limited — The invite expires after the selected window (15 min, 1 hr, or 24 hrs). Expired invites cannot be used.
Partner-scoped — The new merchant is automatically associated with your partner. They inherit the partner's configuration (supported currencies, minimum amounts, feature flags).

Rate limits

To prevent abuse, invite creation is rate-limited:

5 invites per hour per merchant. You can create up to 5 invites in any rolling 60-minute window.

If you reach the rate limit, wait for the window to reset before creating more invites. Partners are not subject to the same merchant-level rate limit.

If you need to onboard many merchants at once, contact your partner. Partners can create invites in bulk from the admin portal without the per-merchant rate limit.

Expired invites

If an invite expires before the new merchant uses it, simply create a new one. Expired invites do not count against future invite creation (only the rate limit window matters).